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Customer Care

Introduction to Asyst Customer Care

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Asyst Solutions prides itself on the telephone support service which it offers to it's client base.  The members of Asyst Customer Care team are trained to a very high standard on all products from suppliers such as Access Accounting Ltd, Orbis Software, Armstrong Consultants and Business Objects.  In addition to this, the Customer Care team provides full front line support on products developed by Asyst Solutions such as Purchase Manager and Resource Manager which compliment the accounting solutions which we deliver to your business.

Methodology

The Customer Care team is committed to your business and believe that support should be a service which deals with your problems as quickly as possible.  Because of the very nature of the products we supply and implement, problems experienced during the daily running of these products can affect the very heart of your business.  The Customer Care team understands this and is committed to keeping your business processes running with minimal disruption.

Support Services

The Customer Care Team provides telephone support weekdays between 9am & 5pm. Each call is assigned it's own 'Call Reference' and priority depending on the problem being experienced.  As well as telephone support, an e-mail support service is provided, however these follow the same stringent call logging procedures and tracking.

Each call raised with the Customer Care team is followed up with a notification to the caller detailing the nature and details of the problem, with further notifications provided on call closure.  We also provide weekly and monthly calls stats to ensure that you have a complete history of the issues which have affected your business.

Support Methods

As a company, Asyst Solutions requests that we have a remote connection to your site to ensure that calls are answered as quickly as possible but we also provide a 'desktop' sharing service.  This service, known as WebEx support, allows our technicians to guide our users 'visually' through processes and in reverse, be guided through problems or queries.  We have found this service to be one of the most beneficial aids to providing a fast and efficient support service.